Privacy Policy

This Privacy Policy explains how DHW Property Group (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website https://dhwpropertygroup.co.uk.

We are committed to ensuring your personal information is handled securely and in accordance with the UK General Data Protection Regulation (UK GDPR).

What Personal Information Do We Collect?

When you submit an enquiry or complete a form on our website, we may collect the following information where relevant:

• Full name

• Email address

• Telephone number

• Postal address

• Any other information you choose to provide in relation to your enquiry

This information allows us to respond effectively and provide the services you have requested.

When Do We Collect Information?

We collect personal information when you:

• Complete an enquiry or contact form

• Submit information directly via the website

• Contact us via email using addresses shown on the website

All website forms include an opt-in checkbox for marketing communications. You will only receive marketing information from us if you actively choose to opt in.

How Do We Use Your Information?

We use your personal data to:

• Respond to enquiries and provide requested services

• Communicate with you regarding work you have asked us to carry out

• Manage ongoing projects and client relationships

Marketing communications will only be sent if you have opted in via our website forms.

Once a job has been completed, your details may be retained for administrative or legal purposes. You may request the deletion of your data at any time by contacting us in writing, subject to legal retention requirements.

How Do We Protect Your Information?

We take data security seriously and use appropriate technical and organisational measures to protect your information, including:

• Regular website security scans for vulnerabilities

• Malware monitoring

• Secure servers with restricted access

• Access limited to authorised personnel only

• SSL (Secure Socket Layer) encryption for data submitted via the website

We implement a range of safeguards to ensure your personal information remains secure.

Consent

By using our website and submitting your personal information via forms or email, you consent to the collection and use of your data as outlined in this Privacy Policy.

You may withdraw your consent at any time by contacting us.

Cookies

Yes, we use cookies.

Our website uses Google Analytics cookies to collect anonymous information about how visitors use the site. This helps us understand website performance and improve user experience.

Cookies may be used to:

• Collect anonymous website usage statistics

• Monitor traffic and interaction patterns

You can choose to:

• Receive a warning each time a cookie is sent

• Disable cookies entirely via your browser settings

• Manage cookie preferences using the cookie controls on our website

Disabling cookies will not affect your ability to use the website.

Third-Party Disclosure

We do not sell, trade, or transfer your Personally Identifiable Information to third parties.

Third-Party Services

We use trusted third-party services, including:

• Google Analytics – to monitor anonymous user activity and website performance

Visitors may browse our website anonymously.

A link to this Privacy Policy is available on our website and clearly labelled for easy access. Any updates to this policy will be published on this page.

You may request changes to your personal data:

• By emailing us

• By calling us using the contact details on our website

Your Data Protection Rights

Under GDPR, you have the following rights:

• The right to confirm whether your data is being processed

• The right to access your personal data free of charge

• The right to correct inaccurate or incomplete data

• The right to request deletion of your data where it is no longer required

• The right to receive a copy of your data in a commonly used digital format

• The right to withdraw consent for marketing communications at any time

You may exercise these rights by contacting us directly.

Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites.

If you access our website via a third-party website, we recommend reviewing that website’s Privacy Policy, as we cannot be responsible for their data practices.